Polity Atlas
Book

Exit, Voice, and Loyalty: Responses to Decline in Firms, Organizations, and States

Albert O. Hirschman · Harvard University Press · 1970

Type
Book
Author
Albert O. Hirschman

Claims citing this source

2 claims
EstablishedHirschman distinguished two responses to decline in organisations — exit and voice — and argued that loyalty affects the balance between them.TheoryExit disciplines an organisation only when leaving is cheap; where exit is costly, voice becomes the main way members can influence it.