Idea
Treating the state's core functions — identity, registries, taxation, voting and services — as digital infrastructure that citizens and even non-residents can use remotely.
Theory
The approach rests on interoperable registries, a trusted digital identity and a 'once-only' principle: the state should not ask for data it already holds. It raises classic questions of legitimacy and accountability in a new form: who controls the infrastructure, and how can its decisions be contested?
Real examples
- Estonia's X-Road data exchange layer and nationwide ID card underpin most public services; e-Residency (2014) extends digital identity to non-residents.
- India's Aadhaar provides a biometric identity number to most residents.
- Ukraine's Diia app moved many documents and services onto phones.
Critique
Digitisation can exclude people without devices or skills, create single points of failure and expand surveillance. Estonia's 2007 cyber-attacks and court challenges to Aadhaar in India show both the security and the rights dimensions.
Results
Digital public infrastructure has measurably reduced paperwork in the leading cases. Whether it changes who holds power, rather than how efficiently power is exercised, is still an open question in the atlas.
Related
Real examples
A government-issued digital identity that lets non-residents use Estonian e-services, such as founding and running a company online.
A Chilean government project (1971-73) led by Fernando Flores with the British cybernetician Stafford Beer to link state-run firms to Santiago by telex, statistical software and an operations room. Prototypes and pilots were built; the 1973 coup ended it.
An AI system launched in January 2025 as the e-Albania virtual assistant. In September 2025 the government presented it as a 'virtual minister' for public procurement; its legal status is disputed and the Constitutional Court did not rule on its merits.
Claims
Estonia's X-Road data-exchange layer, in use since 2001, connects public and private databases so that services can exchange data securely.[1]
Revision history
- 2026-10-23rev 2 — Seed import
- 2026-10-23rev 1 — Seed import