Polity Atlas
Article

How institutionalized feedback works: Online citizen complaints and local government responsiveness in China

Howard H. Wang; Edmund W. Cheng; Xi Chen; Hai Liang · Governance 38(2) · 2025

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Type
Article
Author
Howard H. Wang; Edmund W. Cheng; Xi Chen; Hai Liang
Identifier
DOI 10.1111/gove.12907
Accessed
2026-09-01
Reliability notes
Published online 5 November 2024. Data: 238,835 claims on the national Local Leader Message Board (2020–2021) and 793,119 claims on Wuhan's petition website.

Claims citing this source

1 claims
DisputedLocal officials in China respond more to online complaints than to other citizen requests, but much of this responsiveness is performative, aimed at satisfying superiors rather than resolving problems.